Conditions of Use

If your item purchased meets our requirements, we may grant a refund within 30 days of purchase.  Due to manufacturer policies, there are NO refunds on machines of any kind.   Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund. All Grace products and any items that must be shipped back to the manufacturer have a 25% restocking fee. (Manufacture's policy)

*The 30-Day Return Policy only applies to certain items on this website Except the following NON-returnable products:

• Singer sewing products
• Items without original packaging
• Sewing cabinets, tables, chairs and inserts
• Software of any kind is NON-returnable, but can be exchanged is damaged for same product. 

Note: Singer and Brother products are not intended for commercial or business use.  Any suspected commercial or business use of said products constitutes abuse of the product and will void all warranties, including the 30 Day Return Policy, according to the manufacturers warranty.

WARRANTY REPAIRS & SUPPORT
If the original box and packaging materials are not available, please note that shipment and insurance of the product is the responsibility of the customer, and that Singer and Brother may charge you for a new box to protect all machines.  We suggest you keep your box.

Before returning ANY products, you must simply email our support department for the required Repair Authorization number and proper return instructions. All of our support is now provided through email only. Please understand that our primary focus is to provide support to our consumers through the most efficient methods available. We have found that providing email support allows us to give quick, reliable, and consistent answers to questions and concerns. Using email also allows us to document what was communicated in previous emails to you and to avoid duplication of responses. We hope you will see that our support system is designed to get the most number of customers the most accurate answers as quickly as possible. We are glad to provide support when we can, and if we cannot answer your questions, we will refer you to the proper manufacturer customer service department. 

It is the responsibility of the consumer to retain their receipt and order number from their purchase in order to qualify for both warranty repairs and support. After 30 days, all shipping charges are the responsibility of the customer. We reserve the right at any time to request the consumer contact the manufacturer directly for any warranty issues. Due to insurance reasons we cannot provide loaner machines and must receive the original machine back before any replacements can be made.

ABOUT POSTED PRICES & SPECIALS
Prices the manufacturers charge us change almost daily in this business. Therefore, our prices and offers must always be subject to change without prior notice. Price changes go into effect at the time they are made on our server. To avoid any doubt about pricing, always hit the "Reload Page" or "Refresh" button on your browser to ensure you are not looking at old information stored in cache memory on your own system before entering an order. Due to our prices changing almost daily, if a price changes after you place your order we cannot honor new prices on already placed orders.

By ordering from our us (online, by phone, by mail or by live chat), you are agreeing to the policies found on this page.

Policy is subject to change without notice and will supersede all prior polices written or implied.

We reserve the right to correct any price, typographical, photographic, or production error without notice.

Free Shipping*

Any item with Free Shipping applies to shipping destinations within the contiguous US only (the connected 48 states). *Orders from Alaska or Hawaii will pay actual shipping costs. The Free Shipping method is our choice of shipping only.  We no longer ship outside the USA.  All overseas orders will be canceled. 

FREQUENTLY ASKED QUESTIONS ABOUT ORDERING:

What happens if I refuse delivery of my order?
If you refuse your order for any reason you will be charged original outgoing shipping and a 15% restocking fee. Refusing your shipment is not the proper way to cancel an order and you will incur expenses needlessly. If you want to exchange or return for refund, you must follow our return and exchange policies listed above.

Should I contact my credit card company for assistance or help?
Customer agrees to the terms listed on this page by virtue of placing an order with our company and receiving an order number. Customer authorizes their credit card company to abide by these terms. Please contact us immediately if there is a problem so that we may assist you faster and stay within our terms above. It has been our experience that contacting your credit card company prior to us significantly delays any assistance that you are entitled to receive. We stand by our policies, and will vigorously defend against all credit card disputes. Again, if there is a problem, please email us so that we may solve it for you.

What if my order is damaged during shipment?
It is always best to ask for insurance if you are concerned as UPS, FEDEX and US PRIORITY mail all have minimal insurance on each package.  If your order arrives and there is any damage, please notify us immediately so we may help you file the insurance claim with the shipping carrier (usually takes 7-10 business days).   We do go the extra mile to package safely and effectively, and have a perfect shipping record with no damaged items. 

On items that cannot be exchanged or returned, what happens if they are defective?
Simple! All the items in the list with the exception of the Singer Toy Machines, are covered by manufacturer's warranty and if there is an issue they will either be repaired or replaced under the products warranty and according to manufacturer terms.

What if there is a shortage in my order or something is missing?
We will gladly replace any items that were not originally included with your order.  All shortages with your order must be reported within 3 days from date of receipt (According to carrier delivery records).

Do you offer support for your products?
Yes we sure do. We have the largest FUTURA EMBROIDERY YAHOO Support group FUTURA EMBROIDERY YAHOO GROUP  on the internet.  We have approximately 6000 members all using a variety of machines.  Our primary focus is to provide support to our consumers through the most efficient methods available. We have found that providing email support allows us to give quick, reliable, and consistent answers to questions and concerns. Using email also allows us to document what was communicated in previous emails to you and to avoid duplication of responses. Our support system is designed to get the most number of customers the most accurate answers as quickly as possible.

Will you give me the tracking number to me order?
Absolutely! We will update your order history with the tracking at all times.  Just log in to check the order history for your updates.  We also send emails, but as they are sometimes blocked by your servers, it is always best to log in and check your order history. 

I tried to track my package and it says "Tracking Number Is Invalid". What do I do?
Just sit back and relax, it can take up to 72 hours for the tracking number to become active and trackable, this does not mean your item was not shipped, it just means that it isn't showing up the delivery company's system yet.